YS Fleet – Cancellation and Refund Policy

Last Updated: 01-11-2025

1. Introduction

This Cancellation and Refund Policy explains how cancellations, rescheduling, and refunds are handled at YS Fleet. By booking our logistics or fleet management services, customers agree to the terms mentioned below.

2. Booking Cancellation by Customers

  • Customers can cancel a booking before vehicle dispatch without any cancellation charges.
  • If the cancellation request is made after vehicle dispatch, applicable charges will be deducted based on:
    • Distance traveled by the vehicle
    • Time spent by the driver on-site
    • Any toll or fuel costs already incurred

YS Fleet reserves the right to determine the applicable deduction in such cases.

3. Booking Modification

  • Customers can request rescheduling or route changes before the vehicle is dispatched.
  • Once the vehicle has been assigned or dispatched, modifications may not be possible or may incur additional charges.
  • All modification requests must be communicated through official channels (app, website, or customer support).

4. Cancellations by YS Fleet

YS Fleet reserves the right to cancel any booking in the following circumstances:

  • Unavailability of vehicles or drivers
  • Force majeure events (natural disasters, strikes, political unrest, etc.)
  • Violation of YS Fleet’s service terms (e.g., prohibited goods, unsafe loading conditions) In such cases, customers will receive a full refund of any prepaid amount within the specified refund timelines.

5. Refund Policy

  • Refunds (if applicable) will be processed within 7–10 business days from the date of approval.
  • Refunds will be issued to the original mode of payment used during booking.
  • Any payment gateway charges, taxes, or processing fees may be non-refundable as per banking or third-party policies.

6. No-Show or Delay by Customer

If the customer fails to provide goods or delays pickup for more than 30 minutes from the scheduled time:

  • The trip may be marked as “Cancelled by Customer.”
  • Applicable waiting or cancellation fees will be charged as per company policy.

7. Service Issues or Disputes

If customers experience service-related issues (e.g., late arrival, damage, or unsatisfactory handling):

  • They should contact YS Fleet support within 24 hours of the issue.
  • Each complaint will be reviewed individually, and compensation or refund (if eligible) will be provided at YS Fleet’s discretion.

8. Force Majeure

YS Fleet shall not be held liable for delays, cancellations, or refunds caused by events beyond our control, such as accidents, weather conditions, traffic restrictions, or regulatory actions.

9. Contact Information

For cancellation or refund-related concerns, please contact:

Customer Support: +91 8328421002, +91 9063622426

Email: yaswanth@ysfleet.com

Address: D-18 & C-25, Industrial Estate, Gavara Kanchara Palem, Kancharapalem, Vishakapatnam, Andhra Pradesh - 530007